MTN Compensates Subscribers wtith 1MB For Nationwide Outage
MTN Nigeria has compensated its customers with 1MB of data as compensation for the nationwide outage that happened on October 9.
Touchaheart Nigeria reports that several MTN customers have reported receiving messages saying things like
“Dear XXXXX, you’ve been returned 1MB valid for 14 days, until October 31.” Dial *556# to check your balance.”
“Dear XXXXX, we sorry again for the outage on October 9,” another note read. This video message is available to you for free viewing.”
MTN Nigeria told Peoples Gazette that the data bundle was given to subscribers as compensation for the statewide outage on October 9 that left a substantial section of the company’s 77 million consumers stranded.
MTN Nigeria’s spokeswoman, Funsho Aina, acknowledged in a message to The Gazette that the data bundle was supplied as an apology for the inconvenience.
MTN Nigeria customers were unable to use phone, data, or SMS services last week owing to service failures.
Despite The Gazette’s attempts to obtain an official statement from MTN at the time, the telecommunications provider did not respond.